Skip to main content

Dumb day at Starbucks

I hate complaining about Starbucks, but today I'm going to.

At 10am today, while the store at the entrance-way to the Sacramento Amtrak station had customers aplenty sipping and chewing, the staff decided it was a good time to dust the ceiling and overhead light fixtures.

They started in the area behind the counter (where food and coffee were being prepared) and then stepped out into the restaurant, proper.

One customer walked over to the fellow with the long-handled duster and said "I don't think you should be doing this," but the fellow pictured at right continued with his tasks. Another person sitting near me complained, out of earshot of the dusting fellow.

I don't mean to be self-righteous about this. I do dumb things all the time. But when you are in a customer-service role, you have to get your priorities straight and know what is most important. It is vitally important, in the restaurant business, not to gain the reputation of failing to provide clean food in a clean environment. Getting bits of dirt on people's food and coffee isn't clean; it's dirty.

Bits of the multicolored duster were on the floor in the wake of where "work" had been completed.
The people at this Amtrak Starbucks all seem like excellent people, very much including the guy pictured holding the long-handled duster. But a refresher course in Customer Service 101 seems in order.


Unknown said…
Starbucks is one of the most Homeless friendly establishments I frequent on my travels throughout the Central Valley. Free wifi and staff that have never harrassed or profiled me for beinging homeless toting a huge backpack.

Spent a fair amount of time in the Starbucks mentioned in this article when I was in Sacramento. Stellar.

Cheers and Blessings,

Bill Mash
What you write is true, Bill. Very true.

It was mean of me to post this item, but it all was very bizarre that they were dusting while we were eating -- even as there were customer complaints.

This particular Starbucks does, indeed, put up with homeless nonsense from my friends (and from me on more-rare occasions).

Popular posts from this blog

More Homeless Hate from Marcos Breton

There was a long spell a handful of years ago when Marcos Breton said something so fully ridiculous in one of his hateful screeds against homeless folk that it appeared to be very apparent he had been taken off the Homeless Beat by his superiors. Unhappily, after a few months, Breton was again writing disparaging columns about homeless folk

In today's Bee [3/5/17], Breton has written one of his longest columns. Online, it is titled "The price downtown Sacramento is paying for Mayor Steinberg’s homeless crusade
Read more here: It goes on for days. The message, essentially, is this: Homeless people poop; they're getting a great deal of what they want from the overmuch-helpful mayor; and business people proximate to Chavez Park are made miserable by the forever-disgusting homeless that are there in great number.

O.K. Let's get into all this a bit. Except in Breton's mind, homeless pe…

The first-person dimension of homeless Sacramentans suffering from Schizophrenia

"Disabilities and dysfunction process from having been shunned and denied access to needed opportunitites and networks of support."
~ the brothers Lysaker in Schizophrenia and the Fate of the Self What is schizophrenia? How many are homeless Sacramentans?

Perhaps 15% of the Sacramento homeless population suffers from schizophrenia. The percentage is difficult to determine for many reasons that branch from both the fuzzy definition of the malady and that many people within the homeless community who have the illness (1) are in denial and are undiagnosed and (2) have the illness as a diagnosis only – the disability can be faked by people who are successful claimants of social security and other benefits.

What is schizophrenia? One webspace gives us this definition: The most chronic and disabling of the severe mental disorders. Typically develops in the late teens or early twenties. The overt symptoms are hallucinations (hearing voices, seeing visions), delusions (false beliefs ab…

Homelessness and Remembrance

This is a follow-up on the matter of remembering homeless people who have died and the Wall that Libby Fernandez wants to build in remembrance of the deceased. [See earlier blogpost "Tell Libby NOT to build her wall."]

This blogpost is prompted by a Philosophy Bites podcast released in the last couple days -- titled "Cécile Fabre on Remembrance." Fabre's take on why we honor or grieve for certain individuals or certain collections of individuals is not greatly helpful -- since his focus is mainly one of fallen war heroes and war casualties -- but it does open up the issue of why should there be a remembrance effort for deceased homeless people at all. Who is served by it? And has the effort been perverted by the avarice of charities in their insatiable drive for donations.

It is, for starters, a curious thing for "homeless people" to be a collective that is honored. I write that NOT because I don't want the best for homeless people. But, homelessn…