Skip to main content

Dumb day at Starbucks

I hate complaining about Starbucks, but today I'm going to.

At 10am today, while the store at the entrance-way to the Sacramento Amtrak station had customers aplenty sipping and chewing, the staff decided it was a good time to dust the ceiling and overhead light fixtures.

They started in the area behind the counter (where food and coffee were being prepared) and then stepped out into the restaurant, proper.

One customer walked over to the fellow with the long-handled duster and said "I don't think you should be doing this," but the fellow pictured at right continued with his tasks. Another person sitting near me complained, out of earshot of the dusting fellow.

I don't mean to be self-righteous about this. I do dumb things all the time. But when you are in a customer-service role, you have to get your priorities straight and know what is most important. It is vitally important, in the restaurant business, not to gain the reputation of failing to provide clean food in a clean environment. Getting bits of dirt on people's food and coffee isn't clean; it's dirty.

Bits of the multicolored duster were on the floor in the wake of where "work" had been completed.
The people at this Amtrak Starbucks all seem like excellent people, very much including the guy pictured holding the long-handled duster. But a refresher course in Customer Service 101 seems in order.

Comments

Unknown said…
Starbucks is one of the most Homeless friendly establishments I frequent on my travels throughout the Central Valley. Free wifi and staff that have never harrassed or profiled me for beinging homeless toting a huge backpack.

Spent a fair amount of time in the Starbucks mentioned in this article when I was in Sacramento. Stellar.

Cheers and Blessings,

Bill Mash
woaroof.posterous.com
What you write is true, Bill. Very true.

It was mean of me to post this item, but it all was very bizarre that they were dusting while we were eating -- even as there were customer complaints.

This particular Starbucks does, indeed, put up with homeless nonsense from my friends (and from me on more-rare occasions).

Popular posts from this blog

The Mission Five Years Ago, And Today

I have spent the night the past two weeks plus at the Union Gospel Mission and am having an excellent time of it -- not only regards to sleeping in the dorm that the mission has, but also listening to the sermons that are delivered in the early evening. The Christmas music that is performed is also splendid. [And the food -- the FOOD -- has been fantastic during my stay so far! A happier Tom there couldn't be.] I chatted with a pal last night about The Mish – about how things were about five years ago when we both used the mission’s services frequently, and how thing are, today.
Five years ago, there were a lot scuffles between the guys when the front gate was opened in the early afternoon and in the area near the contact window there were some brawls as guys fought over where guys were in line to get a bed in the dorm.
Nowadays, however, the mission is very much a peaceful place both on the grounds of the facility and and out on the street.
I do not know what transformative eve…

Homeless Sacramentans lose case that would have given them the right to set up outdoor camping

8/11/13 I certainly give attorneys Mark Merin and Cat Williams credit for pursuing a case against the city of Sacramento to give homeless Sacramentans the right to set up tents and a campsite. I wanted them to win their case, but they didn't. They lost it.

BUT, it is also necessary to look at the particulars of the case that Merin and Williams brought and see that the situation underlying the court case was not very compelling.

During the period eight years ago when 22 homeless campers set up their tents and brought in supplies to Mark Merin's vacant lot at C Street, near 12th, there was loud noise and plenty of other mayhem. Drug dealers were on the street encouraging buys from the campers. The Hernandez couple that lived in a house nearby were constantly being taunted by the campers, disrupting their lives.

Per always with Safe Ground camps, calm was deserted for the sake of boisterousness.

Leader John Kraintz and the other Safe Grounders would claim to have signed strict a…

After a Three-Month Hiatus, a Fall from a Ladder & a Broken Wrist, Evangelist Jimmy Roughton Returns to Union Gospel Mission to Preach

After being away from Union Gospel Mission for a quarter of a year, Jimmy Roughton returned to preach at UGM on the cold night of December 13 -- despite suffering [a little? a lot? dunno.] from a fall from a ladder that likely immediately preceded a significant injury (a wrist that was broken).


It was good to see his group from Capital Free Will Baptist Church up on the pulpit, with Roughton rough-and-ready to seduce and inspire the happily-captivate crowd at UGM.


Roughton told us in his opening words that he was now in his 27th year coming to the mission.

I recall the first preaching I had heard from Roughton on June 13, 2009. At that time and up to the current time, Roughton is the only preacher I had ever heard evoke Pascal's Wager -- which is something he would do, occasionally thereafter at the mission. He would evoke Pascal's wager, yet again, last night [12/13/17].


Pascal's wager

Last night, Jimmy evoked Pascal's Wager. He did so near the end of his talk, citing …